pet peeves of movie theatre workers

Feeling: tired
Melody: Mayakashi – the GazettE

I’ve been sorta wanting to write rant about this topic for a while as a person who works at a movie theatre (that gets quite a bit of business). Course I don’t speak for everyone but it’s just some things that a lot of us complain and think about and talk a lot about during our breaks. And a lot of the time we wish people would think about. So, YEP. here are some pet peeves we have with visitors who come to us that many of us wish (and hope) you would (if not already) understand:

1. PLEASE don’t complain to us about how expensive it is to see a movie
Most of us know that already, after all we all had lives before working at the theatre. Plus, it’s not something we (the low-level employees) can control anyway. Also, don’t try to bargain about lowering the price “just for you” I know sometimes people do it as a joke, but to be honest, it gets really annoying (think about it yourself if you were us and every other person were to ask you that within 5 hours of work). And if there’s no student/matinee/special day price, don’t ask us why. We don’t know in the first place and most of us are also poor just like you (no seriously, duh, that’s why we’re working, while you’re there to watch a movie). If you really must complain about the price please do it to a manager, or somewhere not in front of us cause it’s really annoying >>;;;

2. Don’t try to fake your age and but a cheaper ticket
To tell you the honest truth, you are one of the factors that influence us to raise our ticket prices so please stop that.

3. Know what you want BEFORE you come to the cashier
If you’re in line for 3-5 minutes this is no excuse. If you’re out of the line for more than that and then IN the line then really. You have no idea how much it bothers many of us, box office cashiers and food cashiers alike to have a person in line come to us and STILL not know what they want. btw, most of us have a standard to uphold, like a transaction with you should not take more than xxx minutes. Plus you not knowing what you want after waiting in line and then taking up more time with a cashier while there’s still a line makes other people in line angry. So do us and other people a favour, and know what you want before coming up. We’re not mind readers we don’t know what you want.

4. Don’t be talking on your cellphone while you’re trying to order something from us.
No seriously. Multi-tasking fine. But not in the world where you need to talk about 2 different things at the same time.  So put your damn phone down and finish your business with us first. Plus if we have other things to ask all you’re doing is talking away, then you end up taking more time then I’m sure you want to to get whatever you want.

5. Don’t rush our job or yell at us just because you’re late for your movie
If you’re late, that’s your fault not ours. period. (so don’t come blaming it on us damnit!) We have a job to do and we have to do it properly. I personally hate it when people tell me to hurry up because they’re late for their show. Plan ahead people, give yourself some time in case something doesn’t work out. It’ll save you and us a lot of headaches.

6. Carry ID
Well, o.k. this is mostly from my theatre, but if we suspect you’re underage or lying about your age we have the right to ask for it. And if you don’t have any proof of age well, too bad for you. This is especially important for those 18A/R movies. I don’t care if you’re under 18 and you’ve watched porn you have no ID you have no person over 18 with you you’re not getting anything.

7. Know the film ratings
18A means you HAVE to be with someone at least 18 to see the movie. Meaning they ARE ALREADY 18 (not 18 in a few days/weeks/months), and if they don’t look like it then they have to have ID, they also HAVE to be with you for the whole movie (not just them buying the tickets). and R means you HAVE to  be 18 kids. And for parents this’ll help you get a little idea of what kind of content may be in the movie cause you never know, you might be exposing your kids to the wrong things at their age. >>;;;

8. Theatre hopping
IS NOT COOL. We will catch you, kick you out and possibly ban you from the theatre.

9. Hold on to your ticket stub
Again, this might not apply to every theatre. But for a lot of ours here, you HAVE to hold on to your ticket stub if you intend to walk out, buy something and come back. And please make sure the ticket-collecting usher sees it. Please also don’t ask us to remember your face cause we see hundreds of people every day. And sometimes the ushers will change so it’s not fair for us and it ends up being a hassle for you.

10. If it’s sold out it’s SOLD OUT
We’re not evil people trying to prevent you from watching your movie, so don’t ask us 10 times if there’s “just ONE more seat” =.=

11. Don’t ask us why we’re not playing _______ movie
It’s not our choice to begin with, and we have to compete with other theatres for it. In the end it’s up to the movie distributor to decide where they want it played. If they don’t want it at the location you wanted to go to, that’s not our fault. Oh a btw, once it’s out it’s out, if we don’t have it we’re not getting it (not later or anything).

12. Be patient hear us out
We’re human beings too after all, most of us low-level employees aren’t trying to eat/steal or cheat you of your money, nor do we want to ignore your problems. We want to do our best to help you, and acting all biatchy about it doesn’t help either of us.

It’s not everything, but it’s just some of things I thought of. Well, maybe you don’t agree. That’s fine, this was all just my own and some others opinions anyway.

Like I said. I don’t speak for everyone.

That felt so much better.

btw. Off-topic, I was surprised to see my old junior high principal today while working. I was also pretty surprised he still remembered me lol it’s been like…..I dunno, 5 years or so? He’s a vice-principal at another school now, but it was great to see him again x3. I was like: “heyyyy!! You’re!! ” and so on aha~~

4 Responses to “pet peeves of movie theatre workers”

  1. Kevin Says:
    November 29th, 2009 at 7:20 pm

    Ah- I should do an extended “what pisses KFC workers off” post someday.

  2. The Lam Says:
    November 29th, 2009 at 8:23 pm

    What a great post! This my favourite line: “after all we all had lives before working at the theatre”. As if you don’t have a life now, come on!

  3. xin-yi Says:
    December 1st, 2009 at 2:55 am

    This is an awesome post. Now I feel motivated to write a list of pet peeves regarding my editor-in-chief. I can understand most of the pet peeves that you have about visitors. Hopefully you won’t have to deal with more jackasses in work after this post.

  4. nyuu Says:
    December 25th, 2009 at 5:48 pm

    ahh, i feel like working with anything customer service based…you tend to pile that exact same/similar list X__x; I totally agree with you on all those things. I hate how it takes just one person that couldn’t make up his/her mind and makes the long line even longer and people getting pisst off because of that…and who do they blame? The person working =/

    I hope it gets better for you though, it IS hard taking trash from these sorts of people. Sometimes I wanna slap them… xD

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